WELLESLEY, MASSACHUSETTS September 5, 2019 – Capital Resource Partners (“CRP”) is pleased to announce that its portfolio company, pCare™, has acquired TruthPoint®, a digital rounding and real-time feedback solution, to expand the ability of healthcare systems and hospital clients to improve patient experience and satisfaction.
“This acquisition unites two industry bests and solidifies pCare’s approach to innovate and aggregate solutions within our open platform,” said Dave Bennett, Chief Executive Officer at pCare. “TruthPoint’s RapidRoundsPlus™ technology and its first-in-market CoachAdvisor™ services ensure hospitals can leverage patient-level, unit-level and hospital-level insights to improve the patient care experience, boost quality and safety measures, and improve the financial success of the institution.”
pCare’s patient experience solution offers health systems real-time tools to promote patient satisfaction and improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey scores, used by the Centers for Medicare and Medicaid Services (CMS) to determine reimbursement for health care services covered under Medicare.
“The financial bottom line for hospitals is deeply linked to patient satisfaction and other metrics like length of stay, readmissions, and adverse hospital events,” said Tim Vaughan, Founder and CEO of TruthPoint. “Our patient experience solutions help hospitals measurably improve those critical signposts of quality and the level of patient satisfaction measured by CAHPS.”