OrderMotion, a division of CommercialWare, Inc., the leading provider of multi-channel commerce infrastructure solutions for retailers, today announced the introduction of its Services with Aggressive Timelines (SWAT) program, a customer service program that cuts implementation time of its OrderMotion offering by 75 percent.
Created to meet increasing customer demand to purchase and then quickly deploy OrderMotion, the SWAT program cuts the implementation of the web-based order management solution from a month to just five days. In the first few months of offering the program, OrderMotion, has had several companies use the rapid deployment services.
In addition to deploying dedicated, on-site resources to expedite the process of installing, configuring, and deploying OrderMotion’s Web-based, retail order management system, the SWAT program provides new OrderMotion customers with technical resources who manage initial data uploads and conversion as well as analysis of business processes and systems training.
Artbeads.com, (www.artbeads.com) one of the first companies to utilize the SWAT offering, opted for OrderMotion’s accelerated implementation program to ensure that systems would be operational for their 2004 holiday boost in business.
“We were between a rock and a hard place. We realized that we needed a far more efficient order-management system to handle our volumes and rapid growth, but with the busy holiday season looming we weren’t sure that was possible,” said Mr. Devin Kimura, President, of Artbeads.com. “Backed by the OrderMotion SWAT program, we increased our business by nearly 50 percent the very same month we went live. Without this rapid deployment, we would have had to postpone the transition to the new systems and risk a very difficult holiday season.”
“Once companies make a decision about improving their order-management process, they want the system in place as soon as humanly possible. They realize how much their business can benefit from the improved efficiency and real-time information provided by OrderMotion,” said Niels Christensen, founder and VP of OrderMotion, a CommercialWare Division. “This is the type of customer-centric service that immediately provides real value and the increased comfort from on-site OrderMotion personnel is invaluable for cementing our client relationships.”
Companies interested in the SWAT services are asked to complete a questionnaire about their existing and desired infrastructure as well as how order information is gathered and the specific workflow required. Armed with that information, OrderMotion sends a technical expert and a business analyst to work hand in glove with client personnel to quickly and efficiently implement the OrderMotion solution. On-site training is also provided to ensure a smooth transition.
